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Refund Policy

Last updated: April 30, 2026
📑 Table of contents (17 sections)
  1. 1. Overview
  2. 2. Free Plan
  3. 3. Monthly Subscriptions (Basic, Professional)
  4. 3.1 7-Day Money-Back Window
  5. 3.2 No Refund After 7 Days
  6. 3.3 Pro-Rated Refunds
  7. 4. Annual Subscriptions
  8. 4.1 14-Day Money-Back Window
  9. 4.2 Mid-Year Cancellation
  10. 5. Enterprise Plans
  11. 6. Refund Process
  12. 7. Non-Refundable Situations
  13. 8. Disputed Charges
  14. 9. Service Level Refunds
  15. 10. Tax on Refunds
  16. 11. Changes to Policy
  17. 12. Contact

Refund Policy

Effective Date: April 30, 2026

1. Overview

This Refund Policy applies to paid subscriptions to RERALex.

2. Free Plan

The Free plan involves no payment and is not eligible for refund.

3. Monthly Subscriptions (Basic, Professional)

3.1 7-Day Money-Back Window

First-time subscribers may request a full refund within 7 days of initial subscription, provided:

  • No more than 50 searches performed
  • No more than 10 judgments viewed
  • No data exports performed
  • No AI features substantially used (Professional plan)

3.2 No Refund After 7 Days

After the initial 7-day window, monthly subscriptions are non-refundable. You may cancel anytime; cancellation takes effect at the end of the current billing cycle.

3.3 Pro-Rated Refunds

We do not offer pro-rated refunds for partial months unless:

  • Service was unavailable for more than 7 consecutive days in the billing period due to our fault
  • Required by law

4. Annual Subscriptions

4.1 14-Day Money-Back Window

Annual subscriptions are eligible for full refund within 14 days of initial payment, subject to usage caps in Section 3.1 (5x for annual).

4.2 Mid-Year Cancellation

After 14 days, annual subscriptions are non-refundable for the unused portion. You retain full plan access until the term ends.

5. Enterprise Plans

Enterprise plan refunds are governed by the individual contract executed at signup. Generally:

  • No refunds after onboarding completion
  • Pro-rated credit available in case of service-level breach

6. Refund Process

To request a refund:

1. Email billing@reralex.com within the eligible window

2. Subject: "Refund Request — [Your Email]"

3. Include: registration email, plan, payment date, transaction ID, reason

We respond within 5 working days. Approved refunds are processed within 7-10 working days to the original payment method.

7. Non-Refundable Situations

Refunds will NOT be issued for:

  • Change of mind after 7/14 day window
  • Failure to use the Service
  • Account suspension due to Terms violation
  • Refund requests made after the eligible window
  • Add-on purchases (extra seats, AI tokens) once consumed
  • Discount codes or promotional credits

8. Disputed Charges

If you dispute a charge, contact us before filing a chargeback with your bank. Chargebacks filed without first contacting us may result in account suspension.

9. Service Level Refunds

If we fail to meet uptime commitments documented in our SLA (Enterprise only):

  • 99.9% uptime — service credits per SLA terms
  • Documented outages — pro-rated credit on request

10. Tax on Refunds

GST on refunded amounts will be reversed per applicable tax law. Net refund equals original amount minus any non-recoverable tax.

11. Changes to Policy

We may update this policy with 15 days notice. Changes apply to new subscriptions, not active ones.

12. Contact

  • Email: billing@reralex.com
  • Response time: 5 working days